Effective Date: September 25, 2026
This Refund & Cancellation Policy applies to event tickets purchased through rckglobalevents.com.
Unless otherwise stated during checkout, ticket purchases are final.
Please review the event date, time, venue, ticket type, quantity, and seat selection carefully before completing your purchase.
If you decide not to attend the event or fail to attend, your ticket will not automatically qualify for a refund.
Any exception approved by RCK Global will be handled at RCK Global's discretion, subject to applicable law.
If you believe you were charged twice or made an incorrect purchase because of a technical issue, contact us as soon as possible at [email protected].
Please include your name, email address used for the purchase, order information, and a description of the issue.
We will review the transaction and correct confirmed billing errors as appropriate.
If RCK Global cancels an event and does not reschedule it, ticket holders will be provided the remedy communicated by RCK Global, consistent with applicable law.
Instructions will be sent to the contact information associated with the ticket purchase.
If an event is postponed or rescheduled, purchased tickets may remain valid for the new date.
RCK Global will communicate the applicable options to ticket holders after the new event arrangements are confirmed.
Event programs may be adjusted because of illness, scheduling conflicts, emergencies, circumstances outside RCK Global's reasonable control, or other operational needs.
A change involving an individual performer, speaker, program segment, or event schedule does not automatically constitute cancellation of the entire event or automatically create a right to a refund, except where required by applicable law or otherwise announced by RCK Global.
When a refund is approved, it will generally be returned to the original payment method.
After RCK Global initiates a refund, the time required for the funds to appear in your account may depend on Stripe, your card issuer, bank, or other financial institution.
If you believe there is a problem with your purchase, please contact [email protected] first so we can investigate and attempt to resolve the issue.
Nothing in this Policy limits any rights you may have under applicable law or through your payment provider.
For ticket, cancellation, or refund concerns, please contact: